About
I'm currently a senior product designer at Front in San Francisco, leading the redesign of their chat product and rethinking how AI fits into real human workflows. Before that, I lived in Melbourne working across product and agency, giving me a broad lens across high stakes spaces like legal access, health and hospitality. I'm known for leading with care, and making ideas tangible at all phases. Most recently that's meant getting more comfortable prototyping in code and rethinking what's possible in the design process.
I'm currently a senior product designer at Front in San Francisco, leading the redesign of their chat product and rethinking how AI fits into real human workflows. Before that, I lived in Melbourne working across product and agency, giving me a broad lens across high stakes spaces like legal access, health and hospitality. I'm known for leading with care, and making ideas tangible at all phases. Most recently that's meant getting more comfortable prototyping in code and rethinking what's possible in the design process.
Working with me
"Jackie brings to every project a unique level of empathy, thoughtfulness, creativity, and a je ne sais quois spark that makes the outcome both effective and delightful. I appreciate Jackie as a noodling partner and someone who understands that not all problems and not all solutions are created the same."
Robin Yao • Head of Core Product at Front
"Jackie brings to every project a unique level of empathy, thoughtfulness, creativity, and a je ne sais quois spark that makes the outcome both effective and delightful. I appreciate Jackie as a noodling partner and someone who understands that not all problems and not all solutions are created the same."
Robin Yao • Head of Core Product at Front
"Jackie's attention to detail and empathy for users made working with her a joy. She's shown a ton of grit and willingness to adapt to genuine change, and the results speak for themselves. It was a pleasure to have had the chance to collaborate with such a great designer on the frontier of this newly agentic world."
Greg Linscheid • Tech Lead at Front
"Jackie's attention to detail and empathy for users made working with her a joy. She's shown a ton of grit and willingness to adapt to genuine change, and the results speak for themselves. It was a pleasure to have had the chance to collaborate with such a great designer on the frontier of this newly agentic world."
Greg Linscheid • Tech Lead at Front
"Jackie is one of those designers that cares deeply about people and solves their problems in innovative ways. Where others shied away from fixing the root cause of a problem, she would take on the task and turn it into a simple, beautiful and innovative solution — a multitude of impactful changes are a testament to the discovery and design work she conducted."
Claire Taylor • Head of Design at Chronicle
"Jackie is one of those designers that cares deeply about people and solves their problems in innovative ways. Where others shied away from fixing the root cause of a problem, she would take on the task and turn it into a simple, beautiful and innovative solution — a multitude of impactful changes are a testament to the discovery and design work she conducted."
Claire Taylor • Head of Design at Chronicle
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